At therarebunnies, we strive to provide you with a delightful shopping experience. We understand that occasionally, you may need to return or exchange a product. We have outlined our return policy below to ensure a smooth and hassle-free process.

Eligibility for Returns:

  • You may initiate a return within 30 days from the date of delivery.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Personalized or customized items are not eligible for return, unless there was an error on our part.
Return Process:
  • To initiate a return, please contact our support team at support@therarebunnies.com with your order details and reason for the return.
  • Our support team will provide you with a return authorization (RA) number and further instructions on how to proceed.
  • Please ensure that the item is securely packaged to prevent any damage during transit.
Return Shipping:
  • The customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method to ensure the safe delivery of the item.
  • Upon receiving the returned item, we will inspect it to verify its condition before issuing a refund or exchange.
Refunds:
  • Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed within [X] business days and will be credited back to the original payment method used for the purchase.
Exchanges:
  • If you wish to exchange an item for a different size, color, or variant, please contact our support team to initiate the exchange process.
  • Exchanges are subject to product availability. If the requested item is not available, we will issue a refund or offer an alternative solution.
Damaged or Defective Items:
  • In the rare event that you receive a damaged or defective item, please contact our support team immediately.
  • We may request photographic evidence or additional information to assist with the resolution.
  • We will arrange for the return shipping and provide a replacement or issue a refund, based on your preference.

    Please note that the above return policy applies only to purchases made directly from therarebunnies.com. If you have purchased our products from a third-party retailer, please refer to their respective return policies.

    For any further assistance or inquiries, please contact our support team at support@therarebunnies.com. We are here to help!

    Thank you for shopping with therarebunnies.